Returns & Exchanges

At Cosmetic Capital, we want you to love your beauty haul, which is why we offer a 30-day return policy for unopened and unused products. If your items are faulty or damaged upon arrival, we are committed to providing a swift replacement or refund.

1

Check Eligibility

Ensure your items are in their original, unopened packaging and that your return request is within 30 days of the delivery date.

2

Contact Support

Email our customer service team with your order number and photos of the products to receive your Return Authorization number.

3

Pack and Post

Securely package your items to prevent damage during transit and send them back to our warehouse using a trackable shipping service.

4

Receive Refund

Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing